Last updated: September 2018
We know how important security and privacy is to you. They are at the heart of Natural State Living and as such we strive to make things as safe and clear as possible for everyone involved.
a) the Privacy Act 1988 (Cth, Australia);
b) (b) the Privacy Act 1993 (New Zealand);
c) the Personal Data Protection and Electronic Documents Act, SC 2000, c5 (federal, Canada);
d) the Personal Data Protection Act (Alberta, Canada);
e) the Personal Data Protection Act (British Columbia, Canada);
f) all applicable United States federal and state privacy laws, including, but not limited to, the California Online Privacy Protection Act (CalOPPA), Early Learning Personal Data Protection Act (ELPIPA);
g) the General Data Protection Regulation (EU);
h) the Data Protection Act 2018 (UK);
i) any other applicable privacy legislation.
(the above collectively referred to as “Data Protection Laws”)
3. Collection of Personal Data
We may collect the following categories of Personal Data in in the following situations:
(a) Personal Data you voluntarily provide to us:
This includes Personal Data provided by the User directly (whether face-to-face, by telephone, email, booking forms, post, through social media or by communicating with us in any way), when you make an enquiry through our Website or over the phone or when you enter into a transaction with us by booking a session with Natural State Living you are voluntarily giving us the Personal Data that we collect.
Categories of Personal Data: The Personal Data we may collect includes your name, physical address, email address, pertinent medical information, phone number, billing information and feedback on the Service.
(b) Our email marketing list: If you elect to sign up to our email marketing list, we may collect your name, email address, and email marketing preferences.
(c) Personal Data we collect automatically: When you use our Service or browse our Website, we may collect information about your usage and web browsing. We may collect the Personal Data as log files, or through cookies or other tracking technologies (see the “Cookies and tracking” below for more information), store it, and link it to the other Personal Data we hold about you.
Categories of Personal Data: The Personal Data we may collect includes your IP address, your operating system, your browser ID, time, date, your browsing activity, your interaction with the Service.
(d) Statistical information: We may collect statistical (non-personal) information about your use of the Website and the Service to improve the features and overall user experience. This may include statistical information such as pages accessed on the Website and the Service, search terms, links that are clicked on, Website and Service visit times, browsers and operating systems, IP address, and cookies.
The Website does not currently recognize Do Not Track (DNT) signals sent by our Users’ web browsers.
4. Use of Personal Data
We process Personal Data for the following purposes:
(a) to respond to enquiries, feedback or complaints received from you;
(b) to perform authorised financial transactions as part of the booking process;
(c) to provide a personalised service;
(d) to analyse and evaluate our User’s use of the Website;
(f) for directly marketing to you (including by email, post, other means, or through functionality within the Service) with information about our Service;
(g) on an aggregated non-identifiable basis, to:
(i) help Natural State Living understand its market position;
(ii) assist with marketing our Service to others, including in respect of any online advertising; and
(iii) deliver a statistical result to help with general Natural State Living announcements;
(h) to protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary);
(i) in other circumstances, provided we comply with applicable Data Protection Laws.
5. Lawful Basis for Processing
Performance of a contract: You acknowledge and agree that the processing identified below is necessary for the performance of a contract to which the Personal Data is central.
(a) to manage and deliver the Service; and
(b) to manage any disputes (including disputes over invoices or delivery of Service).
6. Direct marketing
All those with whom we interact have the option to opt-out of receiving direct marketing communications from us. If you do not wish to continue to receive direct marketing communications from us and/or selected third parties, you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.
Please note that some features of the Service may involve us providing, through the functionality within the Service, recommendations or suggestions for goods, services or benefits that we offer.
7. Retention and deletion of Personal Data
We will retain your Personal Data for as long as Natural State Living needs to provide you with our Service.
We take steps to regularly destroy Personal Data, however we may:
(a) in some cases, retain a copy of your Personal Data to comply with our legal obligations, resolve disputes, enforce our agreements and to comply with our trust and safety obligations. Personal Data retained for this purpose will be archived and stored in a secure manner and will not be accessed unless required for any of these reasons; and
(b) retain Personal Data in an aggregated, de-identified or otherwise anonymous form, such that there is no reliable way of identifying you from the information.
8. Disclosure of Personal Data
We will not sell Personal Data to anyone.
Natural State Living may at its discretion use other third parties to provide essential services on our website or for our business processes. We may share your details as necessary for the third party to provide that service.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Data and use your Personal Data only for the purposes that we give it to them.
9. Security of Personal Data
Personal Data stored in our system is protected by electronic and procedural safeguards. We take reasonable precautions to protect Personal Data (and other content) from accidental loss and theft by storing it in secure data centres. Communication between Users and our servers is encrypted via industry-standard secure sockets layer (SSL).
In relation to website security, the Website is protected with a SSL Certificate. An SSL certificate serves as a digital "passport" that allows data to be transmitted over secure networks — protecting financial and credit card transactions, signups, web access to mail, sensitive information and intranets. It authenticates and encrypts the data transferred through the Website to the server.
We take all reasonable steps to protect Personal Data, including through internal and external security, restricting access to Personal Data to those who have a need to know, maintaining technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. We choose technology partners based on their security and privacy policies and practices.
Given internet transmissions cannot be guaranteed to be entirely secure, you acknowledge and agree that you use the Service at your own risk.
In case of a Security incident or any other breach of security safeguards, such as unauthorised disclosure of Personal Data under Natural State Living’s control, we will respond in accordance with applicable Data Protection Laws.
10. Your Rights
You have the right to:
(a) access and correct your Personal Data that is held by us at any time.
(b) request the erasure of any or all of your Personal Data;
(c) restrict or object to the processing of any or all of your Personal Data; and
(d) withdraw any consent to processing that you have previously given in respect of any or all of your Personal Data.
Please note that where we are not, or are no longer, in a position to identify you within the information we hold (including because of any de-identification techniques we may have employed), then your rights as described above shall not apply.
We will respond to any request made in respect of the above in accordance with the applicable Data Protection Laws.
We will respond to any request made in respect of the above without delay, but in any case within one (1) month of a request, or two (2) months where the requests are complex or numerous (in which case, we will inform you of such delay).
Part B: Your Responsibilities
11. Uploading and transferring other people’s Personal Data through the Service
By accessing and using the Service to upload and transfer other people’s Personal Data, you agree that you:
(a) Comply with all Data Protection Laws: will comply with your obligations under all applicable Data Protection Laws;
(b) Obtain consent: have obtained (or shall obtain) all consents necessary under Data Protection Laws, for Natural State Living to process the Personal Data through the Service as you direct, and that such consent is obtained from the correct person.
(c) Withdrawn consent or objection to processing: must notify us without undue delay if any User withdraws their consent, or any part of their consent, or objects to any processing of Personal Data through the Service. This shall include any withdrawal of consent.
(d) Security breach: upon becoming aware of a security incident, or any other breach, or suspected breach, of your security safeguards, must notify us without undue delay and shall provide timely information relating to the security incident as it becomes known or as is reasonably requested by us;
(e) Evaluation of the Service: are responsible for reviewing the information made available by Natural State Living relating to data security and making an independent determination as to whether the Service meet your requirements and legal obligations under Data Protection Laws.
12. Image Release
The User grants permission to Natural State Living to use the Users image and likeness in photographs, videos, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. Furthermore, the User irrevocably authorizes Natural State Living to edit, alter, copy, exhibit, publish, or distribute these photos for the purpose of promoting the Service or for any other lawful purpose. In addition, the User waives any right to inspect or approve the finished product wherein the Users likeness appears. The photos will become the property of Natural State Living.
13. Questions and Comments
If you have any questions or comments, or want to access, update, or delete the Personal Data we hold about you, or have a privacy concern please write to us at:
The Privacy Officer
Natural State Living
PO Box 7393
Bondi Beach NSW 2026
Phone: + 61 401 574 564
Please provide sufficient detail about the information in question to help us locate it. We will respond to any privacy request in compliance with the applicable Data Protection Law.